Meet Panama’s Property Management Powerhouse
Eddie Montes – Director of Operations
Eddie brings more than 25 years of business and property management experience to Punta Pacifica. His experience in a multitude of business ventures and employment experiences enhance his ability to provide a high level of customer service and motivate his team.
Before moving to real estate, Eddie graduated from the Massachusetts Maritime Academy and worked as a merchant marine officer, which instilled the sense of discipline and professionalism necessary to tackle today’s challenges.
After leaving the merchant marine, Eddie worked in a wide range of industries, including Healthcare, Petroleum, Retail, Property Management, Commercial Real Estate, and Multifamily Housing. In Florida, he was responsible for 14 multi-family communities covering more than 1,500 units.
He also knows Panama well – he lived here as a teenager and graduated from Balboa Sr. High School. Eddie’s extensive ties to Panama and his expertise and professionalism are focused on making Punta Pacifica Realty’s property management team a model of efficiency and customer service. His primary task is to make sure our staff is meeting — and exceeding – your expectations.
Thrisha Brown– Customer Service Manager
With more than 10 years of experience in customer service and a family background in property management, Thrisha is well-positioned to exceed customer expectations for owners and tenants.
At PPR, Thrisha’s ideas and expertise in dealing with a wide variety of situations have lifted the department to new heights in customer satisfaction.
Her mindset is always focused on finding a way to leave all parties satisfied. Her academic background in industrial engineering and project management is reflected in her leadership of our PM Team, ensuring customer service, quality control, and unit preparation departments meet our high standards. In everything she does, Thrisha exudes a positive attitude and willingness to get things done right, while always displaying grace and professionalism.
Liseika Ruiz – VIP Customer Service Manager
VIP property manager Liseika Ruiz works with clients on everything from maintenance to billing statements. She leads a service dedicated to streamlining the process for owners of multiple units, ensuring that they receive the personalized attention they require.
Liseika is an architect who graduated from the University of Panama with a Master’s Degree in Decoration and a degree in Interior Design from the Escuela Madrileña de Decoración of the Universidad Europea. Looking to expand her knowledge, she also took seminars in formulation, evaluation, and infrastructure planning.
With over 15 years of work experience in the field, she has developed and constructed several well-known commercial and residential projects in the private and public sectors. On a wide variety of projects, she was responsible for multiple tasks to support the execution and delivery of the final project.
At Punta Pacifica Realty, Liseika leads by example, providing personalized service and a constant drive to help investors maximize the return on their investment.
Ruby Gao – Property Management Coordinator
Ruby Gao plays an important role in the department, managing and channeling much of the team’s information, coordinating with clients, and following up on the work of technicians and inspectors.
She has a degree in Business Administration from the Universidad Latina de Panamá. Thanks to her great capacity, quick adaptation, and commitment, she has grown and developed her management skills, representing one of the company’s core values — a focus on constant growth.
Her charisma, attention, and follow-up, offer her teammates and our clients the assurance that their queries and requests will be addressed with seriousness and professionalism.
Rosa Liao – Property Management Assistant
Rosa Liao embraces every aspect of her role supporting PPR clients with enthusiasm and a desire to achieve excellence. She earned a Bachelor’s degree in Logistics from Universidad Tecnológica de Panamá and has worked in customer service in a variety of industries, earning recognition for her energetic attitude, optimism, initiative, and dedication.
In April 2022 she joined Punta Pacifica Realty as a Property Management Assistant, where she is able to employ her experience in customer service, technical expertise, and passion for achievement.
Rosa’s goal is to grow personally and professionally while working to satisfy the needs of clients and the entire PPR team.
Ana Law – Office Assistant
Ana is your first point of contact in the Property Management Department. She makes sure to offer you immediate attention via telephone or in-person, in order to bring you and all our clients high-quality personalized service.
She works together with the Property Management Department to find a quick solution to any problems or situations that arise in the units.
Ana has a degree in International Hotel Business Administration from the Universidad Interamericana de Panama (UIP). She is fluent in Spanish and English and knows a little bit of Mandarin. Her greatest satisfaction is to be able to offer both customers and staff all the support they require to achieve positive results for our clients.
Adrian Betanov – Property Management Inspector
Adrian has been a property management inspector with PPR for several years.
A bilingual New York native with previous experience in New York real estate, he’s become an invaluable asset to the company. Adrian knows the retail and hotel industry and can understand our client’s wants and needs and act accordingly.
A committed team player and new dad, his counterparts at PPR hold him in high esteem.
Daniel Bonilla – Property Management Supervisor
Daniel is a passionate, cheerful, and charismatic young man who enthusiastically works with all the departments managed by Punta Pacifica Realty.
Along with the cleaning team, he is in charge of supervising and keeping the apartments in perfect condition for the arrival of our clients. In addition, Daniel maintains constant, diligent, and effective communication with the building administration teams when there is something new in our apartments.
Daniel is laser-focused on providing the best possible service to our customers. He specializes in understanding your needs, communicating effectively, and meeting and exceeding expectations.
If you see Daniel, say hi; he will return your greeting with the pleasant smile that we all know so well.
José Luis Guzmán – Property Management Inspector
José Luis Guzmán, a Panama City native, stands out for his great performance, dedication, and efficiency within the Punta Pacifica Realty team. Among his numerous important roles, Jose inspects units to ensure they are in optimal condition, guaranteeing the well-being and satisfaction of our clients.
A graduate of the Technological University of Panama, with a Bachelor of Buildings, Jose has worked in the construction and real estate sector for more than eight years, performing administration, maintenance, and customer service roles.
For PPR, he contributes his vast knowledge and excellent service and treatment towards others, both customers and suppliers. His charisma, honesty, and vast capacity have led him to be one of the key players in our Property Management department. We are proud to have him on our team!
Cathleen Goodridge – PM Inspector
Cathleen is a creative and passionate self-starter, with more10 years of experience in the construction industry. She is a proven expert in quality inspections, finishes, and customer service.
Through her studies in interior design and other experiences, including business administration, she has been able to share her experiences and knowledge in our company, helping us all provide better service every day.
She is always focused on the search for better results, with an eye for detail-oriented and optimizing processes. It is a great privilege to have her on our team!
Eddwin Mendoza – Inventory Carede
Eddwin Mendoza works to maintain PPR’s inventory keeping information current and making sure our supply of equipment and tools are ready for the execution of our preventive maintenance and repairs. He coordinates with the property management team for the execution of the works.
He is currently finishing his studies at the Universidad del Istmo in Lic. Logistics Administration, with an emphasis on distribution and transportation.
Eddwin is always helpful and patient, and her persistence means he will always fulfill his duties in a timely and effective manner.
Marisol Chanis – Cleaning Services Supervisor
Marisol Chanis stands on the PPR team for her great efficiency and responsibility in supervising and coordinating all the logistics for the cleaning team. Her greatest satisfaction is to offer you the highest level of cleanliness and to keep your apartment in perfect condition.
Marisol graduated from the Rodolfo Chiari Institute in 1989 with a degree in commerce and accounting.
She continued her education at the University of Panama, graduating with a degree in Business Administration with an emphasis in marketing. Marisol has been part of the Punta Pacifica Realty team for more than 10 years.
Cleaning, Inventory & Supervision Team